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Michelle E. Gildea
(703) 585-0772 (cell)
Objective
Strengthen and guide a Web
development team or technical project group as a hands-on program manager using
my 16 years of programming background, software expertise and hardware
knowledge.
Summary
Experienced, hands-on manager in a variety of
technical environments including website design. Creative and flexible conflict solver, skilled in logistical
allocation of resources to meet deadlines.
Consistently recognized for self-motivation and exemplary customer
service. Increase efficiency with
automated solutions using programming knowledge.
Software Expertise
|
HTML FrontPage Net Objects Fusion DreamWeaver Cold Fusion |
VBA Excel Java & VB Script Visual Basic Perl SSJS and SSVB |
Flash 4.0 Adobe Illustrator 8.0 Photoshop/Image Ready PageMaker Visio |
Crystal Reports MS Project Microsoft Access plus Entire Microsoft Office
Suite NT, IIS, SQL & E-Com
Site Server |
Professional Accomplishments
Micro
Center Education Department, Instructor 1997-Present
Proven leader in premier
technology center located in Northern Virginia. Design and conduct learning programs and work with store and
educational center management personnel to provide services to clients while
maintaining a focus on profitability.
As the Certified Internet Webmaster (CIW) and CIW Instructor, guide and
supporte clients, colleagues and management in web development and strategies.
¨
Manage
educational commercial business handling 14 instructors, 3 registrars and
multiple subcontractors during frequent absences of the education director.
¨
Mentor
and assisted instructors. Answer
instructors’ questions on all software taught by Micro Center Education under
time sensitive constraints daily.
¨
Resolve
customer problems and recommend educational path for career advancement.
¨
Close
difficult business sales contracts for large accounts dealing directly with
customers.
¨
Streamline
and enhance the efficiency of the corporation’s employee and class scheduling
process by automating it with extensive Excel macros, decreasing the average
amount of scheduling time necessary from 7 days to 2 days.
¨
Use
and instruct Web Design software, programming languages, graphics packages and
business packages. Successfully taught
over 400 classes in 3 years.
¨
Travel
nationally to teach programming in C++ and Visual Basic as well as technical
courses in LAN Management and database development.
¨
Support,
install and repair network and hardware with NT PDC, Linux Proxy, Novell and
Exchange servers. Familiar with the
installation and administration of IIS 4.0 and SQL server.
¨
Award
the company G.E.A.R. award. Receive
regular promotions and outstanding reviews.
¨
Design
and maintained client websites.
¨
Manage
and recommended hardware and software purchasing budgets.
¨
Break
barriers in communication between management and technical staff and
programmers.
¨
Assist
clients in identifying computing requirements and troubleshooting hardware.
¨
Program,
install and support custom macros and databases.
¨
Provide
individual and small group training in operating systems, applications software
and basic hardware use to hundreds of upper level executives and their staff.
Clients included: World Bank, Goldberg, Godles, Wiener and Wright law offices, GoGo
the Clown, Media Resources Group, Pan Am Satellite, KFC Headquarters and W*USA
(Channel 9) TV.
Computer services manager for
innovative, aggressive and technology-oriented economic consulting firm, with
major responsibilities in system implementation and maintenance as well as
assisting and training senior and junior personnel.
¨
Managed
programmer and technical assistants.
¨
Collaborated
with architect, telecommunications firm and building contractor for network
portion of 3 major office renovation and expansion projects.
¨
Successfully
diagrammed, installed and managed a 100 node network plus peripherals.
¨
Designed
and programmed an extensive time and billing database in FileMaker Pro.
¨
Produced
over 50 databases for specific company and client needs in a variety of
databases.
¨
Created
and maintained a purchase-order and inventory database for the accounting
department’s fixed asset tracking and tax law requirements.
¨
Accommodated
changing software and hardware needs of employees and clients while staying
within budget and time constraints.
¨
Supervised
the installation of the Direct Inward Dialing phone lines and digital phone
switch. Programmed newly installed phones and relocated phones.
¨
Coordinated
long-term planning for 70 employees’ hardware and software requirements with a
budget of $200,000 -$400,000 annually.
BS Quantitative Business
Analysis,
The Pennsylvania State University
C++ Programming, George Mason University
Certified Internet Webmaster
Foundations,
Prosoft Training see: www.ciwcertified.com
Certified Internet Webmaster
Site Design,
Prosoft Training
Certified Internet Webmaster
Instructor,
Prosoft Training
Certified Internet Webmaster
Master Developer,
Prosoft Training
In Progress
Linux Certification, Red Hat In
Progress